OUR CUSTOMERS
Gen AI Transformation Stories
Discover how leading brands are enhancing every layer of their business with generative conversation intelligence.
Trusted by popular brands
Read Customer Stories
Read Customer Stories
Uncorking Insights: How Wine Enthusiast upgraded operations with customer-driven insights
Uncorking Insights: How Wine Enthusiast upgraded operations with customer-driven insights
Uncorking Insights: How Wine Enthusiast upgraded operations with customer-driven insights
Uncorking Insights: How Wine Enthusiast upgraded operations with customer-driven insights
How NativePath amplified the voice of the customer and drove 90% efficiency gains
How NativePath amplified the voice of the customer and drove 90% efficiency gains
How NativePath amplified the voice of the customer and drove 90% efficiency gains
How NativePath amplified the voice of the customer and drove 90% efficiency gains
4 ways ThriftBooks has up-leveled customer service for book lovers worldwide
4 ways ThriftBooks has up-leveled customer service for book lovers worldwide
4 ways ThriftBooks has up-leveled customer service for book lovers worldwide
4 ways ThriftBooks has up-leveled customer service for book lovers worldwide
Our Customers Say it Best
Our Customers Say it Best
"Director of Customer Experience"
Prior to Echo AI, we were manually performing quality assurance on inbound phone calls. As a result of the manual process, and limited resources available, very few calls were being evaluated and scored. Immediately after implementation, with 100% of our inbound calls now being listened to, our overall quality score increased dramatically. Echo AI is so easy to use , and it highlights exactly where our focus needs to be. We meet with the Echo AI customer success and product teams weekly to fine tune the application and discuss product enhancements. It's been an amazing process thus far!
Ken S.
Mid-Market(51-1000 emp.)
"Compliance and adherence without the heavy lifting"
Echo AI has become one of my favorite tools when directing my team and we use it daily. My favorite feature so far has been "Streams" - This feautre analyzes and bundles information from conversations that allow us to have a quick glance at trending issues from our customers as well as our agents. This has been great for us because we have been able to get in front of shipping delays, packaging issues and more.
Carlos M.
Mid-Market(51-1000 emp.)
"A valued and strategic partner for us!"
EchoAI has been a valuable partner to us - first helping us with better understanding how our team members were doing and then helping us understand the top drivers of call volume for our business. We've worked with a great group over there that have gotten to know our business and have offered up solutions that make the most of their technology. They have been very receptive to feedback and suggestions and are quick to pivot when needed. For example, we wished for additional data on a dashboard they provide and within a day, they had made the change for us.
Retail Leader
Mid-Market(51-1000 emp.)
"Director of Customer Experience"
Prior to Echo AI, we were manually performing quality assurance on inbound phone calls. As a result of the manual process, and limited resources available, very few calls were being evaluated and scored. Immediately after implementation, with 100% of our inbound calls now being listened to, our overall quality score increased dramatically. Echo AI is so easy to use , and it highlights exactly where our focus needs to be. We meet with the Echo AI customer success and product teams weekly to fine tune the application and discuss product enhancements. It's been an amazing process thus far!
Ken S.
Mid-Market(51-1000 emp.)
"Compliance and adherence without the heavy lifting"
Echo AI has become one of my favorite tools when directing my team and we use it daily. My favorite feature so far has been "Streams" - This feautre analyzes and bundles information from conversations that allow us to have a quick glance at trending issues from our customers as well as our agents. This has been great for us because we have been able to get in front of shipping delays, packaging issues and more.
Carlos M.
Mid-Market(51-1000 emp.)
"A valued and strategic partner for us!"
EchoAI has been a valuable partner to us - first helping us with better understanding how our team members were doing and then helping us understand the top drivers of call volume for our business. We've worked with a great group over there that have gotten to know our business and have offered up solutions that make the most of their technology. They have been very receptive to feedback and suggestions and are quick to pivot when needed. For example, we wished for additional data on a dashboard they provide and within a day, they had made the change for us.
Retail Leader
Mid-Market(51-1000 emp.)
"Director of Customer Experience"
Prior to Echo AI, we were manually performing quality assurance on inbound phone calls. As a result of the manual process, and limited resources available, very few calls were being evaluated and scored. Immediately after implementation, with 100% of our inbound calls now being listened to, our overall quality score increased dramatically. Echo AI is so easy to use , and it highlights exactly where our focus needs to be. We meet with the Echo AI customer success and product teams weekly to fine tune the application and discuss product enhancements. It's been an amazing process thus far!
Ken S.
Mid-Market(51-1000 emp.)
"Compliance and adherence without the heavy lifting"
Echo AI has become one of my favorite tools when directing my team and we use it daily. My favorite feature so far has been "Streams" - This feautre analyzes and bundles information from conversations that allow us to have a quick glance at trending issues from our customers as well as our agents. This has been great for us because we have been able to get in front of shipping delays, packaging issues and more.
Carlos M.
Mid-Market(51-1000 emp.)
"A valued and strategic partner for us!"
EchoAI has been a valuable partner to us - first helping us with better understanding how our team members were doing and then helping us understand the top drivers of call volume for our business. We've worked with a great group over there that have gotten to know our business and have offered up solutions that make the most of their technology. They have been very receptive to feedback and suggestions and are quick to pivot when needed. For example, we wished for additional data on a dashboard they provide and within a day, they had made the change for us.
Retail Leader
Mid-Market(51-1000 emp.)
"Director of Customer Experience"
Prior to Echo AI, we were manually performing quality assurance on inbound phone calls. As a result of the manual process, and limited resources available, very few calls were being evaluated and scored. Immediately after implementation, with 100% of our inbound calls now being listened to, our overall quality score increased dramatically. Echo AI is so easy to use , and it highlights exactly where our focus needs to be. We meet with the Echo AI customer success and product teams weekly to fine tune the application and discuss product enhancements. It's been an amazing process thus far!
Ken S.
Mid-Market(51-1000 emp.)
"Compliance and adherence without the heavy lifting"
Echo AI has become one of my favorite tools when directing my team and we use it daily. My favorite feature so far has been "Streams" - This feautre analyzes and bundles information from conversations that allow us to have a quick glance at trending issues from our customers as well as our agents. This has been great for us because we have been able to get in front of shipping delays, packaging issues and more.
Carlos M.
Mid-Market(51-1000 emp.)
"A valued and strategic partner for us!"
EchoAI has been a valuable partner to us - first helping us with better understanding how our team members were doing and then helping us understand the top drivers of call volume for our business. We've worked with a great group over there that have gotten to know our business and have offered up solutions that make the most of their technology. They have been very receptive to feedback and suggestions and are quick to pivot when needed. For example, we wished for additional data on a dashboard they provide and within a day, they had made the change for us.
Retail Leader
Mid-Market(51-1000 emp.)
Request a demo and we'll show you what Echo AI can do with your conversations.
Request a demo and we'll show you what Echo AI can do with your conversations.
Request a demo and we'll show you what Echo AI can do with your conversations.
Request a demo and we'll show you what Echo AI can do with your conversations.
Solutions
© 2024 All Right Reserved by Echo AI
Solutions
© 2024 All Right Reserved by Echo AI
Solutions
© 2024 All Right Reserved by Echo AI
Solutions
© 2024 All Right Reserved by Echo AI